Privacy Policy

Last updated: 13 November 2025

Company: Fresh Feels Co Pty Ltd ABN 40 682 520 547

Contact: support@freshfeels.com.au

Jurisdiction: Queensland, Australia

1. Purpose of this Policy

Fresh Feels Co Pty Ltd (“Fresh Feels”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, or interact with us in any way.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information that is necessary for us to provide our goods and services, process transactions, and improve your shopping experience.

2.1 Information you provide directly

When you:

  • make a purchase or create an account,
  • subscribe to our newsletter or marketing updates,
  • contact our support team, or
  • enter a promotion or complete a survey,

we may collect:

  • your full name,
  • billing and delivery addresses,
  • phone number and email address,
  • payment and transaction details (processed securely through our payment gateway),
  • optional marketing preferences and feedback.

2.2 Information collected automatically

When you browse our website, we may automatically receive:

  • your IP address, browser type, and operating system;
  • pages viewed, items added to cart, and referring websites; and
  • time spent on site, general location (non-identifiable), and device type.

This information helps us improve our website’s performance, usability, and marketing effectiveness.

2.3 Email and SMS marketing (if applicable)

With your express consent, we may send you emails or SMS messages about new products, special offers, or updates about your orders. You can unsubscribe or opt out at any time.

3. Consent

3.1 How we obtain your consent

By providing personal information to complete a transaction, verify your payment, arrange delivery, or make a return, you consent to our collection and use of your information for those purposes.

If we collect your information for any additional reason (such as marketing), we will ask for your express consent or provide a clear opportunity to opt out.

3.2 Withdrawing your consent

You may withdraw your consent at any time by contacting us at support@freshfeels.com.au or using the unsubscribe link in our communications. Withdrawal of consent will not affect our ability to process transactions already in progress or retain information required by law.

4. Disclosure of Personal Information

We may disclose your personal information:

  • where required by law or court order,
  • to prevent or investigate suspected fraud or misconduct, or
  • to third-party service providers that assist in delivering our services (such as shipping carriers, IT support, marketing automation, and payment gateways).

We require all third-party service providers to protect your personal information in accordance with Australian privacy laws and to use it only for the services they provide to Fresh Feels.

We do not sell, rent, or trade your personal information to any third party.

5. Third-Party Services and International Transfers

Some service providers we use may store or process information overseas (for example, Shopify, Klaviyo, Meta, or Google). These providers are bound by privacy safeguards consistent with the Australian Privacy Principles.

When you proceed with a transaction that uses an overseas service provider, your information may become subject to the laws of the country in which that provider operates.

You can read the privacy policies of our key third-party partners for more detail:

When you leave our site or are redirected to a third-party site, you are no longer governed by this Privacy Policy or our Terms and Conditions.

6. Security of Your Information

We take reasonable physical, electronic, and managerial precautions to protect your personal information from misuse, interference, and loss, as well as from unauthorised access, modification, or disclosure.

Payment card information is encrypted via Secure Socket Layer (SSL) and stored using AES-256 encryption. While no internet transmission is completely secure, we follow PCI-DSS standards and other generally accepted industry practices to protect your data.

7. Cookies and Tracking Technologies

Cookies are small data files placed on your device that help us enhance your browsing experience.

We use cookies to:

  • keep track of your shopping cart,
  • recognise repeat visitors and preferences,
  • analyse traffic and improve website functionality,

  • serve relevant advertising (through trusted partners such as Meta and Google).

You may choose to disable cookies in your browser; however, certain features of our site may not function correctly without them.

We also use cookies to send cart reminder messages via email or SMS (where you have opted in).

8. Access and Correction

You may request access to, or correction of, personal information we hold about you at any time by contacting us at support@freshfeels.com.au

We will respond within a reasonable timeframe and may request verification of your identity before releasing or amending information.

9. Retention and Deletion

We retain personal information only as long as necessary for the purposes it was collected or as required by law. When no longer needed, information is securely deleted or anonymised.

10. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority and have consented to any minor dependents using this site under your supervision.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations.

Updates will take effect immediately upon posting to our website, and the “Last Updated” date will be revised accordingly.

If we make significant changes, we will post a prominent notice on our website.

12. Questions and Contact

If you have any questions, complaints, or requests regarding this Privacy Policy or the way we handle your information, please contact our Privacy Officer at:

Privacy Officer

Fresh Feels Co Pty Ltd

Email: support@freshfeels.com.au

We will acknowledge your enquiry and respond as required by the Privacy Act 1988 (Cth).

Acknowledgment of Country

We proudly acknowledge the Traditional Owners of the land where we work and live, the Yugambeh People of the Bundjalung Nation and pay our respects to Elders past and present. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.