FAQ
General FAQs
Do you offer free shipping?
Yes, we offer free shipping once you reach the minimum spend threshold of $60.00. This will be confirmed at checkout.
How does Buy More and Save More work?
Add multiple items to your cart to unlock bigger savings. The more you buy, the higher the discount.
Buy 2+: 20%
Buy 4+: 30%
Buy 6+: 40%
Can I return products?
Unopened items can be returned within 30 days. Opened products can only be returned if there is a manufacturing fault.
What happens if I got a free gift with my order?
Free gifts cannot be returned unless they are faulty. If you return your main order, the free gift must also be returned
Are your products eco-friendly?
Yes. Fresh Feels products are plastic free, biodegradable, and packaged in recyclable materials.
Are Fresh Feels products safe to use?
Yes. All products are formulated to be tough on mess and are safe for septic and grey water systems.
Where is Fresh Feels based?
We are proudly Australian owned and operated, shipping from Queensland.
Dishwasher Sheets FAQs
Where do I put the sheet?
Placement can vary by dishwasher. Try the bottom tray, the top tray, or folding a full sheet into the drawer. Splitting a sheet between top and bottom may also work.
How many should I use?
Use half a sheet for lighter loads and one full sheet for a full load. Do not overdose as this can create excess suds.
What about DishDrawers?
Fisher and Paykel DishDrawers need careful dosing. Follow the instructions closely to prevent too many suds.
What if results are not perfect?
Adjust sheet placement or try different wash programs. Scrape heavy food such as melted cheese or egg before loading for best results.
Can I hand wash with them?
Yes. Dissolve half a sheet in warm water and wash dishes normally.
Floor Cleaning Sheets FAQs
How do I use them?
Dissolve in a mop bucket or spray mop then clean as normal.
What is the ratio?
Half a sheet per 500 ml for spray mops, one sheet per 1 L for regular mop buckets.
Do they leave streaks?
No. They are designed to leave a streak free finish.
Do they have antibacterial properties?
Yes. They contain antibacterial ingredients for hygienic cleaning.
Laundry Detergent Sheets FAQs
How many sheets do I use?
Half for small loads, one for regular loads, one and a half for heavy loads.
Can I use them for handwashing?
Yes. Dissolve fully in water before adding clothes.
Do they replace liquid and powder?
Yes. They are pre measured sheets with no spills or waste.
Are they eco friendly?
Yes. They are biodegradable, plastic free, and packaged in FSC certified boxes.
Any best practice tips?
Do not overcrowd the washing machine to ensure sheets dissolve properly and clean effectively.
Laundry Fragrance Boosters FAQs
How do I use them?
Pour directly into the drum. Do not use the dispenser tray.
How much should I add?
10 to 15 g for light fragrance, 20 to 30 g for stronger scent.
How long does the fragrance last?
Up to 12 weeks with fragrance lock technology.
Are they safe for all machines?
Yes. They work in all machine types including HE machines.
Multipurpose Cleaning Sheets FAQs
How do I make the spray?
Drop one sheet into 500 ml of warm water, shake until dissolved.
How long does the solution last?
Use within two weeks for best results.
Can I use more than one sheet?
Yes. Add two sheets for heavy cleaning power.
Where can I use it?
Safe on counters, glass, appliances and sealed floors. Avoid unsealed wood.
Swedish Cleaning Cloths FAQs
How absorbent are they?
Each cloth holds up to 15 times its weight in liquid.
Can I wash them?
Yes. They are machine washable and reusable.
How long do they last?
One cloth can replace up to 28 rolls of paper towel.
Are they biodegradable?
Yes. They are made from cellulose and cotton and are fully biodegradable.
Toilet Cleaning Sheets FAQs
How do I use them?
Drop in, let dissolve, scrub with a brush and flush.
How many should I use?
Half a sheet for a light clean, one full sheet for a regular clean.
Do they have antibacterial properties?
Yes. They contain an antibacterial formula that helps keep toilets hygienically clean.
Multipurpose Spray Bottle FAQs
What size is it?
500 ml frosted glass bottle with silicone base.
How do I use it?
Add one sheet into 500 ml of warm water, shake for 10 to 15 seconds until dissolved.
Can I reuse it?
Yes. It is designed for multiple refills.
What surfaces is it safe on?
Safe on counters, stone, tiles, appliances. Avoid unsealed wood.
Everyday Sheet Storage Tin FAQs
Why should I use the tin?
It keeps sheets dry, organised and stylish on your bench.
How many sheets fit?
Up to 160 half sheets.
Does it have a refill reminder?
Yes. There is a refill line to let you know when you are running low.
How do I refill it?
Transfer sheets from the pack and keep the lid closed.
Can I hand wash with them?
Yes. Dissolve half a sheet in warm water and wash dishes normally.